Frequently Asked Questions

Absolutely. We've trained our AI on thousands of real kitchen photos with steam, smoke, glare, and low light. These challenging conditions are exactly what we're designed to handle.

If you must. But we work with what you have. The beauty of Platefix.ai is that you don't need perfect conditions or multiple attempts. Upload your best shot, and we'll handle the rest.

In seconds. Most transformations complete in 10-30 seconds, even during peak times. You'll never wait more than a minute for your professional product shot.

Yes, that's the whole point. All transformed photos come with full commercial usage rights for your business. Use them on your website, menus, social media, delivery apps, or anywhere else.

We only charge when you're happy with the result. If our AI doesn't deliver a photo you love, you don't pay a cent. Simply discard the result and try again with a different photo.

No. You can pay per photo or bundle with no commitment. The subscription is only for businesses that need unlimited transformations.

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

All transformed images are delivered in high resolution (minimum 2000×2000 pixels), perfect for digital menus, social media, and print materials. The exact output resolution depends on your input image quality.

Yes, with our Pro and Restaurant plans, you can batch process multiple images at once. Simply upload all your photos and our system will transform them in parallel.

Absolutely. Our Restaurant plan offers the best value for high-volume users. For enterprise clients with special needs, contact us for custom pricing tailored to your requirements.

Platefix delivers professional-quality results at a fraction of the cost and time. While a professional food photographer might charge $200-500 per dish and require scheduling, Platefix transforms your photos instantly for as little as $2 per image.

We have a satisfaction guarantee. If you're not happy with your transformed photos, contact our support team within 7 days of purchase for a full refund. For subscription plans, we offer a 14-day money-back guarantee.

Yes, our support team is available 7 days a week to help with any questions or issues. Pro and Restaurant plan subscribers also get priority support with faster response times.

Platefix is specifically trained on food photography. While it may work for some non-food items, we can't guarantee optimal results. We're constantly expanding our capabilities, so stay tuned for updates.

We support all major image formats including JPG, PNG, HEIC, and WebP. For best results, we recommend uploading the highest quality image your device can capture.